REWE service point

The new service point creates value for customers
The new service point creates value for customers
Individual design through close cooperation with REWE
Individual design through close cooperation with REWE
From 0 to 3,200 terminals within 6 months
From 0 to 3,200 terminals within 6 months
PreviousPrevious NextNext

REWE signed up as a new PAYBACK customer with the aim of introducing suitable loyalty terminals in almost all supermarkets throughout Germany inside of six months. The large number – almost 3,200 systems – and simultaneous 'going live' throughout the country on just one day posed particular challenges.

Development and production in record time

Market leader in the field of loyalty terminals, this project gave Polygon ample opportunity to demonstrate its expertise across all areas. The company scored points – which ultimately convinced REWE – with its own design and concept proposals as early as the tender phase. And the Polygon specialists brought the project to a smooth and untroubled conclusion, despite facing an extremely tight schedule for rolling out the REWE service points. It all took just six months! Three months of development, the same for production and rollout. Some days saw 2 articulated trucks leave the production facility, each carrying 40 terminals. Nationwide rollout with commissioning of this immense number of systems was a particular challenge for Polygon, too. But the challenges were mastered to the customer's fullest satisfaction. Polygon has signed a long-term deal to provide the terminals with after-sales service and will ensure that their availability remains constant and high.

The striking look of the REWE service points, positioned at the entrance to the REWE markets, is a true design highlight. The slender, tall silhouettes that require very little space in the markets, also the eye-catching graphic design of the front sections, present visual accents with a message.

Useful features for REWE customers

The new REWE service points offer customers real added value. Paper coupons are redundant, as the service points can activate digital eCoupons, for instance multiple points. Points are also redeemed digitally at the REWE service point. Customers activate an electronic voucher, which is then deducted from the amount rung up at the till.

About REWE

REWE Markt GmbH is among the leading German food retailers. The company operates 3,000 REWE markets and records revenue of €16.4 bn. (2013) with a workforce of over 90,000. REWE markets are operated as branches or by independent REWE franchisers. REWE belongs to the cooperative REWE Group, one of the leading retail and tourism corporations in Germany and Europe. The company generated total revenues of approximately €51 bn. in 2013. Founded in 1927, REWE Group employs a workforce of 330,000 and has roughly 15,000 markets in 12 European countries. In 2013, approximately 226,000 employees in roughly 10,000 markets throughout Germany generated revenue of €36 bn.

What the customers say

"Introducing PAYBACK here in our stores was an extremely demanding project with an incredibly tight schedule. This was particularly true for the terminals part of the project. Polygon handled this area with true aplomb and proved to be a reliable partner.

Thomas Friedl
Managing Director REWE Informations-Systeme GmbH

What customers say

Migros logo

"A big thank you for the punctual delivery of all services, some of which were no doubt challenging. We picked the right partner in Polygon!"

LinkLinkFind out more about this project


The venture we are currently engaged in together with Polygon represents a significant milestone and paradigm shift in our 'Packstation history' to date ..."

Galeria Kaufhof GmbH

"I was thrilled to work with a company like Polygon. They showed immense creative drive, expertise and professionalism. It took just 8 weeks from the initial idea to production of the systems!"

real logo

"Polygon developed our new Payback terminal. Everything went smoothly thanks to the excellent and fair project management.

Galeria Kaufhof GmbH

"Polygon handled its well-crafted redesign of the new GALERIA terminals in a truly professional and reliably manner. This creative solution is ideal in ensuring the terminals are barrier-free and easy to service."

UKM logo

"After conducting thorough research the market, we decided that the new solution by Polygon best suits our needs. Its sophisticated and flexible hardware solution is convincing  …"

Galeria Kaufhof GmbH

"We are certain that the terminals will be used far more now. Our customers are thrilled that they can print coupons for the points they collect, then redeem the vouchers here in our stores."

dm logo

"Polygon's pragmatic approach to solving problems makes it an important partner when innovative products are needed"