dm Pharma Punkt

Inform, order, pick up - The all-new dm Pharma Punkt
Inform, order, pick up - The all-new dm Pharma Punkt
Perfectly integrated, but still easy to recognize
Perfectly integrated, but still easy to recognize
Innovation in the market - The first generation of the dm Pharma Punkt
Innovation in the market - The first generation of the dm Pharma Punkt
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The new dm Pharma Punkt – upgrade through cooperation

dm drugstores started offering customers a very special service back in 2007 – the Pharma Punkt. The system provides information on and allows ordering of over-the-counter or prescription medication, and allows customers to pick up orders once they are ready.

This existing system has proven successful for many years. Now Polygon has provided support in upgrading dm’s health product service. The first step was to thoroughly redesign the Pharma Punkt, then Polygon turned its eye to the navigation system. The shelf structure and the colour-coded shelf partitions make it easy for customers to find their way through the variety of different product groups in the stores, helping them locate the items they are looking for much faster.

The integrated system increases user-friendliness

The new Pharma Punkt (second-generation) is no longer a fixture that merely partitions the sales space; now it is fully integrated as a user-friendly feature in the health product section. Its curvaceous form ensures nevertheless that it is immediately eye-catching. The two sides protruding frontwards act as a privacy shield and provide the necessary discretion.

As far back as the design phase of the Pharma Punkt, serviceability was a key factor. All employees are able to handle simple maintenance such as replacing paper rolls. All that is necessary to complete this action is to pull the Pharma Punkt out from its position. Naturally, though, dm drugstores still call on Polygon to complete more complex services.

Resource-friendly rollout for the staff and the environment

Besides development, manufacture and service, Polygon also handled the entire rollout of over 1,500 systems throughout Germany on behalf of the dm drugstores. But the rollout involved more than just delivering the systems. A special lifting device means it only takes one person to assemble and activate the new Pharma Punkt. The old Pharma Punkt terminals were dismantled at the same time and taken for recycling on the packaging used for delivery. Before this happened, though, sensitive components such as hard drives were removed for certified destruction in accordance data privacy laws.

About dm drugstores

The first dm drugstore opened in Karlsruhe back in 1973. Now, dm operates roughly 2,900 stores in twelve European countries. Almost 50,000 employees – roughly 34,000 in Germany – work in the European dm drugstores, turning each visit into a shopping experience. A survey conducted by the magazine Wirtschaftsblatt in January 2013 listed the company in 21st place in a ranking of the 500 largest family-owned firms.

What customers say

Migros logo

"A big thank you for the punctual delivery of all services, some of which were no doubt challenging. We picked the right partner in Polygon!"

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The venture we are currently engaged in together with Polygon represents a significant milestone and paradigm shift in our 'Packstation history' to date ..."

Galeria Kaufhof GmbH

"I was thrilled to work with a company like Polygon. They showed immense creative drive, expertise and professionalism. It took just 8 weeks from the initial idea to production of the systems!"

real logo

"Polygon developed our new Payback terminal. Everything went smoothly thanks to the excellent and fair project management.

Galeria Kaufhof GmbH

"Polygon handled its well-crafted redesign of the new GALERIA terminals in a truly professional and reliably manner. This creative solution is ideal in ensuring the terminals are barrier-free and easy to service."

UKM logo

"After conducting thorough research the market, we decided that the new solution by Polygon best suits our needs. Its sophisticated and flexible hardware solution is convincing  …"

Galeria Kaufhof GmbH

"We are certain that the terminals will be used far more now. Our customers are thrilled that they can print coupons for the points they collect, then redeem the vouchers here in our stores."

dm logo

"Polygon's pragmatic approach to solving problems makes it an important partner when innovative products are needed"